1. Introduction

Stewart Auto Repair Inc. (“Stewart Auto Repair,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit our website, contact our shop, or use our services, including text messaging communications.

By using our website or services, or by providing us your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Contact information, such as your name, mailing address, email address, and mobile phone number.
• Vehicle information, such as year, make, model, VIN, mileage, and service history.
• Appointment and service information, such as scheduled appointment times, requested services, and repair status.
• SMS/text message consent and opt-in records, when you provide your phone number and agree to receive text messages from us.
• Payment information necessary to process transactions (we do not store full credit card numbers; payments are processed through our third-party payment processor).
• Website usage information, such as your IP address, browser type, and pages visited, collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Schedule and manage your service appointments.
• Communicate with you about your vehicle, estimates, and repair status.
• Process payments and maintain service records.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect against fraud or misuse of our services.

Text Messaging (SMS). With your consent, we may use your phone number to send you text messages related to appointment reminders and scheduling, service and order status updates, and account or security alerts. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for help. We do not use text messaging for marketing or promotional purposes as part of this program.

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your information with:

• Service providers who help us operate our business, such as scheduling software, payment processors, and text messaging platform providers, solely as necessary to provide services on our behalf.
• Insurance companies or financing partners, but only when you request assistance with a claim or financing and authorize us to share the relevant information.
• Legal or regulatory authorities, when required to comply with the law, protect our rights, or respond to a valid legal request.

We do not sell, rent, or share your SMS/text message opt-in data or consent with any third parties for marketing or promotional purposes. SMS data may only be shared with service providers as necessary to process and deliver text messages.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve our online experience. You can adjust your browser settings to limit or block cookies, though this may affect certain website features.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following choices regarding your information:

• Text Messages: To opt out of text messages, reply STOP to any message at any time. You will receive one final message confirming your opt-out status.
• Email Communications: You may unsubscribe from promotional emails using the link provided in those emails.
• Access or Corrections: You may contact us at any time to review, update, or request deletion of the personal information we hold about you, subject to legal and business record-keeping requirements.

8. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: